Privacy notice
This notice explains how we use information you share when requesting an experience and contacting support.
Request and communication details
When you submit a request, we may collect your contact information and the details needed to coordinate your experience.
- Full name, email, and phone number
- Preferred date and number of travelers
- Meeting and planning preferences (including accessibility notes you provide)
- Message content you send to our team
For coordination and support
We use your information to respond to your inquiry, confirm logistics, and provide updates related to your request.
- Confirm availability and share next steps
- Coordinate meeting plans and practical details
- Provide customer support if you have questions
- Only send email updates when you’ve opted in
Control how we contact you
If you choose to receive email updates, you can stop receiving them later by following the instructions in the messages you receive.
Accessibility notes
We use accessibility details to plan appropriately for your group. Share only what you’re comfortable providing.
Handled with care
We treat request information responsibly and use it for the purpose described in this notice. We keep it only as long as needed to support your inquiry and maintain service records.
Questions about privacy?
Contact our support desk for help understanding how your request was used.